Aged Care Advocate x 2 – Coffs Harbour

We are looking for a passionate Aged Care Advocate with extensive knowledge and understanding of the aged care system in NSW to join our Western NSW team!

• Join a collaborative and fun work culture in a growing organisation
• Great flexibility and access to hybrid work arrangements
• Access to additional leave and NFP Salary Packaging benefits

ABOUT THE ROLE

The Aged Care Advocacy team provides an independent and free service to people receiving or seeking to receive aged care services and/or their representatives.

The role of an Aged Care Advocate is to assist older people and their representatives throughout NSW to exercise their rights through a supportive process that includes the provision of information, education, and support. The Aged Care Advocate provides advocacy to people receiving or seeking to receive aged care services and/or their representatives and is responsible for providing information and education sessions to residents of aged care homes, carers and staff of aged care services, health care professionals and other community organisations.

This role has access to hybrid work arrangements which include a blend of community-based, office-based and remote working arrangements. This position is full-time on a max-term contract arrangement to the end of June 2025, aligning with our current funding period.

KEY RESPONSIBILTIES

• Listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone and face to face support
• Advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
• Advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
• Manage intake and advocacy cases using Salesforce database
• Refer clients to other services including the Aged Care Quality and Safety Commission
• Provide education and information sessions to aged care recipients and aged care staff
• Assist in developing and maintaining appropriate information resources for clients
• Participate in seniors events, information days, displays and exhibitions in the local area
• Contribute to promotional campaigns targeting identified priority groups
• Participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
• Contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives
• Participate in Seniors Rights Service’s Performance and Development Review program
• Promote safe work practices that are consistent with Seniors Rights Service’s policies
• Comply with WHS legislation and ensure strategies are in place to monitor and support individual and team wellbeing
• Promote and actively support a safe and inclusive working environment that celebrates everyone’s uniqueness, including their race, gender identity, age, disability, religion, ethnicity, sexual orientation and experiences
• Intrastate travel is required
• Undertake other tasks as assigned by the manager

SELECTION CRITERIA

1. Knowledge and understanding of the aged care system in NSW.
2. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people.
3. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving.
4. Ability to work both in a team and independently including the ability to prioritise your own work and deliver results.
5. Understanding of ageism and how it effects older people and their rights.
6. Demonstrated experience in delivering workshops and presentations.
7. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry.
8. High level of resilience and self-care practices in place.
9. Commitment to ongoing professional development.
10. Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related milage claims.
11. Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid National Criminal History check and driver’s license.

WHAT WE OFFER

• A collaborative and fun work culture in a growing organisation.
• Great flexibility with access to hybrid work arrangements.
• SCHADS award Level 4.4 with NFP Salary Packaging benefits.
• 15 days personal/carer’s leave each year.
• Gifted leave between Christmas and New Year.
• Additional Long Service Leave provisions.

At Seniors Rights Service, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islander People to apply.

Details

How to Apply

To be considered for this role you will need to address the selection criteria and provide your CV via this link.

Applications close 19 November 2023. Strong applicants may be interviewed prior to the close date.

Seniors Rights Service

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support to older people to know and assert their rights. We have a free legal service as well as aged care advocacy and service system navigator programs. Seniors Rights Service also delivers community education and information of relevance to older people across NSW.